The Help Desk Toolkit 2.5
The Help Desk Toolkit, the definitive guide to setting up a help desk
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
Software Specs
Publisher:............ Ovitz Taylor Gates
License:............... Shareware
Price:................... $199
File size:.............. 4.28 MB
Downloads:.........
Release date:...... 20 Jun 2006
Last update:........ 20 Jun 2012
Language:............ English
Publisher review for The Help Desk Toolkit 2.5:
Review by: Ovitz Taylor Gates
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
Operating system:
Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows CE,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 3.5,Palm OS 4.0,Palm OS 4.1,Palm
Release notes:
New Release
Whats new in version 2.5:
added regnow affiliates 75% commission.
The Help Desk Toolkit screenshots:
The Help Desk Toolkit download tags:
help desk help desk dms help desk it help desk help+desk+ free help desk computer help desk help desk application
Copyright information:
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